Service Desk Services

Service Desk Services

Service Desk Services

Providing your end-user with a single point of contact (SPOC) eases up the process and brings comfort to them when trying to reach out for all problems/issues/requests and queries regarding their environment.  This information is stored as reports according to the Service Level Agreement.

A service desk focuses on restoring normal service in all situations by either enabling the client with a solution from the known error database or by having the service outage corrected through intervention.
 

Operations provided through Service Desk

  • Incident Management
  • Problem Management
  • Change Management
  • Reports
     

Key Deliverables

  • Implementation and operation of Service Desk
  • Integration of technology tools and solutions at the Client site
  • Investigate, trouble shoot and resolve system problems